Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-hot-air-balloon-experience.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://dubai-hot-air-balloon-experience.terratrek.net.
  2. Any mobile or desktop applications developed by us.
  3. Online services and products we offer.
  4. Interactions on our social media platforms.

Please note that this policy does not extend to third-party websites, apps, or services you access through links on our platform. These entities have their own privacy policies, which govern how they collect and use your data.

Processing Activities

This Privacy Policy is relevant when:

  1. You sign up as an authorized user for any of our applications or services.
  2. You visit our website(s) linked to this statement.
  3. You receive communications from us, such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various types of personal information, including:

  1. Account Information: Details required to create and manage your user account, like name, email address, and password.
  2. Payment Information: Data related to transactions, such as credit card numbers, billing addresses, and payment history.
  3. Financial Information: This includes bank account details and investment portfolios (if provided for financial services).
  4. Purchase Information: Records of products or services you’ve bought from us, including order details and purchase history.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers for tracking purposes.
  6. Location Data: Information about your geographical location when you use our location-based services.
  7. Feedback: Your responses to surveys, feedback forms, or product reviews.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Details about products you’ve shown interest in or purchased, including preferences and customization choices.

We collect this data through multiple sources: user input forms, account settings, browsing interactions, analytics tools, and third-party data providers.

Cookies

We use cookies to enhance your experience and provide valuable insights for improvement. Cookies are small text files stored on your device that serve various purposes:

  1. Strictly Necessary: These cookies ensure basic functions like login, session management, and website navigation.
  2. Preference: They remember user preferences, such as language settings and display options.
  3. Analytics: Used to collect statistical data about user behavior, enabling us to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

We take robust security measures to safeguard your personal data:

  1. Implementing encryption protocols for secure data transmission and storage.
  2. Engaging reputable third-party processing partners who adhere to strict security standards.
  3. Regularly auditing our systems to identify and mitigate potential vulnerabilities.
  4. Training our employees on privacy and security best practices.

Children’s Privacy

We do not intentionally collect personal data from children under 18 years of age. If you are a parent or guardian and believe we have collected information about your child, please contact us through the channels provided below to request its deletion.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to and receive a copy of your personal data.
  2. Rectification: The right to correct or update inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your data under certain circumstances.
  4. Restriction: Limiting our processing of your data for specific purposes.
  5. Portability: Receiving your personal data in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for legitimate interests.
  7. Non-Discrimination: The right to be free from discrimination when exercising your privacy rights.
  8. Appeals/Complaints: Filing complaints with supervisory authorities and seeking redress for data protection issues.

To exercise any of these rights, please reach out to our dedicated privacy team through the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website with a revised effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

We value your trust in our commitment to privacy and security. By using our services, you acknowledge the practices outlined in this Privacy Policy.